To really solve problems, the legal industry must learn from the successful pioneers in other industries. The actual technology (and the marketing) behind the iPhone's success is staggering too, but the reason it worked quite so transformatively was the focus on human‐centred design. The burden for anyone who wants to change, improve and disrupt the legal industry with technology is much higher in terms of making products human centric. Without re‐establishing human beings as the core focus of the legal industry ‐ pre‐ or post‐blockchain, big data, or whatever else people are marketing today ‐ we're likely all participating in a huge collective waste of time. Making legal better means making it start and end with human beings. Only by forgetting about hype, robots, jargon and whatever else gets in the way of that laser focus on people, do people have any hope of achieving it.
The Humans Strike Back
The Fall of the Robots in LegalTech's Future
The LegalTech Book ; 245-246
2020-07-20
2 pages
Article/Chapter (Book)
Electronic Resource
English
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