Analysis of Quality of Car Rental Services Following Example of “Citybee”

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Analysis of Quality of Car Rental Services Following Example of “Citybee”

Čižiūnienė, Kristina / Vitkūnas, Rolandas

This article analyses the quality of car rental services, analysing quality criteria of car rental services. A survey of respondents was conducted on the basis of services provided by a car rental company established in Vilnius, the Republic of Lithuania, aiming to identify car rental criteria and to determine their importance. The article presents the survey results and their analysis, also providing conclusions and a list of references.

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Document information

Title :

Analysis of Quality of Car Rental Services Following Example of “Citybee”

Additional title:

Lecture Notes in Intelligent Transportation and Infrastructure

Contributors:

Gopalakrishnan, Kasthurirangan (editor) / Prentkovskis, Olegas (editor) / Jackiva, Irina (editor) / Junevičius, Raimundas (editor) / Čižiūnienė, Kristina (author) / Vitkūnas, Rolandas (author)

Conference:

International Conference TRANSBALTICA: Transportation Science and Technology ; 2019 May 02, 2019 - May 03, 2019

Published in:

TRANSBALTICA XI: Transportation Science and Technology ; Chapter : 13 ; 122-131

Lecture Notes in Intelligent Transportation and Infrastructure

Publication date :

2020-01-20

Size :

10 pages

ISBN :

978-3-030-38666-5 , 978-3-030-38665-8

ISSN :