Influence of public transport quality attributes on user satisfaction of different age cohorts

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Influence of public transport quality attributes on user satisfaction of different age cohorts

Tavares, Virginia Bergamaschi / Lucchesi, Shanna Trichês / Larranaga, Ana Margarita / Cybis, Helena Beatriz Bettella

Highlights • Relationship between general satisfaction and quality attributes is evaluated. • We investigate the relationship for the bus system of city of Porto Alegre, Brazil. • We apply a multi-group structural equation model. • We analyze and compare the influence of latent variables for different age cohorts. • Results showed latent variables impact differs between different age groups.

Abstract This study developed a multi-group structural equation model to determine the relationship between general satisfaction and quality attributes of public bus transportation, based on the users’ perception, and compare the effects of these attributes for different age cohorts. The structural equation model approach allows the analysis of interrelations between quality attributes evaluated in the survey (observed variables) and the interrelations between unobservable variables (latent variables). The three latent variables evaluated in this study were Operational characteristics, Comfort, and User exposure to externalities. The results attest the theory that Operational characteristics have a direct influence on General satisfaction, while Comfort and User exposure to externalities have an indirect influence on satisfaction. The analysis for different age cohorts showed that the importance of indicators within each latent variable is the same, but the impact of Operational characteristics on General satisfaction is higher for Young adults.

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Document information

Title :

Influence of public transport quality attributes on user satisfaction of different age cohorts

Contributors:

Tavares, Virginia Bergamaschi (author) / Lucchesi, Shanna Trichês (author) / Larranaga, Ana Margarita (author) / Cybis, Helena Beatriz Bettella (author)

Publication date :

2021-04-28

Size :

9 pages

ISSN :

2213-624X

DOI :

https://doi.org/10.1016/j.cstp.2021.04.018

Type of media :

Article (Journal)

Type of material :

Electronic Resource