Living with a Virtual Agent: Seven Years with an Embodied Conversational Agent at the Heinz Nixdorf MuseumsForum

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Living with a Virtual Agent: Seven Years with an Embodied Conversational Agent at the Heinz Nixdorf MuseumsForum

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Pfeiffer, Thies / Liguda, Christian / Wachsmuth, Ipke / Stein, Stefan / Barbieri, Sara / Scott, Katherine / Ciolfi, Luigina

Abstract

Pfeiffer T, Liguda C, Wachsmuth I, Stein S. Living with a Virtual Agent: Seven Years with an Embodied Conversational Agent at the Heinz Nixdorf MuseumsForum. In: Barbieri S, Scott K, Ciolfi L, eds. Proceedings of the Re-Thinking Technology in Museums 2011 - Emerging Experiences . Limerick, Ireland: thinkk creative & the University of Limerick; 2011: 121-131. ; Since 2004 the virtual agent Max is living at the Heinz Nixdorf MuseumsForum – a computer science museum. He is welcoming and entertaining visitors ten hours a day, six days a week, for seven years. This article brings together the experiences made by the staff of the museum, the scientists who created and maintained the installation, the visitors and the agent himself. It provides insights about the installation’s hard- and software and presents highlights of the agent’s ontogenesis in terms of the features he has gained. A special focus is on the means Max uses to engage with visitors and the features which make him attractive.

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Document information

Title :

Living with a Virtual Agent: Seven Years with an Embodied Conversational Agent at the Heinz Nixdorf MuseumsForum

Contributors:

Pfeiffer, Thies (author) / Liguda, Christian (author) / Wachsmuth, Ipke (author) / Stein, Stefan (author) / Barbieri, Sara (author) / Scott, Katherine (author) / Ciolfi, Luigina (author)

Publication date :

2011-01-01

Type of media :

Conference paper

Type of material :

Electronic Resource

Language :

English

Keywords :

Embodied Conversational Agent , ECA , Chatterbot , Max , Museum , Artificial Intelligence , Virtual Agent , ddc:000

Classification :

DDC: