Hotel Complaint Behavior and Resolution: A Content Analysis
The Economic Impact of the Casino Industry in South Korea
Applying Importance-Performance Analysis to Beijing as an International Meeting Destination
A Model for the Evaluation of National Tourism Destination Marketing Programs
Customer Portfolio Development: Modeling Destination Adopters, Inactives, and Rejecters
The Characteristics and Satisfaction of Mainland Chinese Visitors to Hong Kong
The Third Tier of Public Sector Tourism: A Profile of Local Government Tourism Officers in Australia
A Theoretical Analysis of Host Community Resident Reactions to Tourism