Detecting passengers' heterogeneity on airlines’ services using SP data
Heterogeneity in desired bus service quality from users’ and potential users’ perspective
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
Investigating the heterogeneity of bus users' preferences through discrete choice modelling
Modeling the Service Quality of Public Bicycle Schemes Considering User Heterogeneity
On the Asymmetric User Perception of Transit Service Quality