A handbook for measuring customer satisfaction and service quality
Assembling moral mobilities : cycling, cities, and the common good
Barrierefreier ÖPNV in Deutschland : = Barrier-free public transport in Germany
Cities on the move : a World Bank urban transport strategy review
Delivering the goods : 21st century challenges to urban goods transport
Dynamic analysis of the Dortmund University campus sky train
From a nickel to a token : the journey from board of transportation to MTA
Implementing sustainable urban travel policies: national reviews