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Dienstleistung
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Understanding the mediator role of satisfaction in public transport: A cross-country analysis
Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn
The role of involvement in regards to public transit riders' perceptions of the service
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
Analysis of transit quality of service through segmentation and classification tree techniques
Perceived service quality in bus transit service: A structural equation approach