Societal and User Considerations for Sustainable Winter Road Operations

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Societal and User Considerations for Sustainable Winter Road Operations

Veneziano, David / Fay, Laura

Providing a high Level of Service (LOS) to ensure safety and mobility for the traveling public is a key objective for winter maintenance operations. In general, the primary expectations of the public from winter maintenance are safe roads that allow mobility during or shortly after a storm with minimal impact on the environment. But what does it take to meet those objectives and how can agencies modify their practices to better meet public expectations? This chapter will summarize the current state of knowledge with respect to societal and user expectations of winter maintenance, as well as the approaches in use by agencies to measure how well those expectations are being met. Discussion of the technology‐based mechanisms used by the public to obtain traveler information pretrip and en route will be discussed. Further, the text will include guidelines related to LOS, as well as case studies that highlight what approaches agencies currently use in setting their guidance.