How the Tools of Quality 4.0 support the principles of TQC/TQM

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How the Tools of Quality 4.0 support the principles of TQC/TQM

da Silva Bento, Nelson / Ibusuki, Ugo / Cavalcanti Bortoleto, William

The main purpose of this research is to identify how the established quality methodologies, known worldwide as TQC (Total Quality Control) and TQM (Total Quality Management) are supported by the tools of the Quality 4.0 concept that similarly received influence from the disruptive technologies of Industry 4.0 in the last decade.In order to crosscheck the relationship among TQC and TQM and how Quality 4.0 supports these quality systems a qualitative investigation method was adopted through a survey questionnaire applied to one of the most important worldwide automobile company, based also in Brazil, Toyota of Brazil. Based on a literature review and relationship of concepts and synergy among them it was possible analyse and find out conclusions of this research work.The main results were identified as TQC and TQM are very well established concepts of quality and Quality 4.0 concepts and tools have been implemented on a path according to the markets importance prioritization, so then Toyota of Brazil is implementing in a slow motion, but started up using technologies of Industry 4.0 on Quality, promoting a leverage of excellence on quality function overall organization and settling down this Quality 4.0 level.