Mission operations and command assurance - Automating an operations TQM task

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Mission operations and command assurance - Automating an operations TQM task

Welz, Linda / Kazz, Sheri / Potts, Sherrill / Witkowski, Mona / Bruno, Kristin

A long-term program is in progress at JPL to reduce cost and risk of mission operations through defect prevention and error management. A major element of this program, Mission Operations and Command Assurance (MO&CA), provides a system level function on flight projects to instill quality in mission operations. MO&CA embodies the total quality management TQM principle of continuous process improvement (CPI) and uses CPI in applying automation to mission operations to reduce risk and costs. MO&CA has led efforts to apply and has implemented automation in areas that impact the daily flight project work environment including Incident Surprise Anomaly tracking and reporting; command data verification, tracking and reporting; and command support data usage. MO&CA's future work in automation will take into account that future mission operations systems must be designed to avoid increasing error through the introduction of automation, while adapting to the demands of smaller flight teams.