Highlights • A freeway service patrols (FSP) is a key component in traffic incident management. • By its roving presence, FSP can substantially reduce the incident duration. • By reducing incident duration, FSP lowers the likelihood of secondary crashes (SCs). • The Road Rangers, Florida FSP, reduce SC occurrence risk by 21 %.

Abstract Many transportation agencies utilize freeway service patrols (FSPs) to quickly identify and respond to incidents. The objectives of FSP are to minimize the incident duration and increase safety at the incident scene. The current research explored the safety benefits of Florida’s FSP program known as Road Rangers – harnessed from lowering the likelihood of secondary crashes (SCs) – compared to other responding agencies. The analysis was done on 6088 incidents that occurred on freeways in Jacksonville, Florida, from 2015 through 2017. Since SCs were not explicitly identified in the SunGuide® incident database, the study adopted a data-driven technique that used BlueToad® speed data to identify them. Once SCs were identified, a model was developed to identify factors influencing their occurrence. Factors such as an increase in equivalent hourly traffic volume, incident impact duration, and the percent of lanes closed significantly increased the likelihood of a SC. Besides, moderate/severe incidents, crash events, weekdays, peak hours, shoulder blockage, and incidents involving towing showed a high likelihood of resulting in a SC. Of practical importance, the model results revealed that a minute increase in incident impact duration increased the SC probability by 1.2 percent, with other factors held constant. Based on a 16-minutes decrease in incident impact duration, the Road Rangers program could lessen the probability of SCs by 21 percent, compared to other agencies. These findings could be beneficial to incident managers, responders, and researchers in evaluating the program’s performance.