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    Service bottlenecks in pedestrian dynamics

    Handel, Oliver / Borrmann, Andre | Taylor & Francis Verlag | 2018
    Schlagwörter: Service systems , service time , service bottlenecks

    The moderating role of service recovery on customer loyalty in the context of cruise passengers

    Chiou, Ming-Ren / Chao, Shih-Liang / Hsieh, Hsin-Yu | Taylor & Francis Verlag | 2021
    Schlagwörter: service quality , service recovery

    Untangling process complexity in logistics delivery services with unpredictable service sequences: a mixed-method study of chemical tanker port calls

    Wang, Ping / Vogt, John | Taylor & Francis Verlag | 2019
    Schlagwörter: logistics service delivery , pseudo service stage , unpredictable service sequence

    Headway variability in public transport: a review of metrics, determinants, effects for quality of service and control strategies

    Tirachini, Alejandro / Godachevich, Javiera / Cats, Oded et al. | Taylor & Francis Verlag | 2022
    Schlagwörter: service planning , quality of service

    Optimal Assignment of Emergency Response Service Units With Time-Dependent Service Demand and Travel Time

    Cheu, Ruey Long / Lei, Hao / Aldouri, Raed | Taylor & Francis Verlag | 2010
    Schlagwörter: Emergency Service , Service Programming , Service Demand

    From bike to electric bike level-of-service

    Freier Zugriff
    Kazemzadeh, Khashayar / Ronchi, Enrico | Taylor & Francis Verlag | 2022
    Schlagwörter: level-of-service , quality-of-service

    Service quality effects on air passenger intentions: a service chain perspective

    Chiou, Yu-Chiun / Chen, Yen-Heng | Taylor & Francis Verlag | 2012
    Schlagwörter: service quality , service chain

    Method to determine pedestrian level of service for sidewalks in Indian context

    Marisamynathan, Sankaran / Lakshmi, S. | Taylor & Francis Verlag | 2018
    Schlagwörter: level of service

    Waiting time and headway modelling for urban transit systems – a critical review and proposed approach

    Freier Zugriff
    Ansari Esfeh, Mohammad / Wirasinghe, S. C. / Saidi, Saeid et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: schedule-based service , high-frequency service

    Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2015
    Schlagwörter: transit service quality

    Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception

    Das, Shreya / Pandit, Debapratim | Taylor & Francis Verlag | 2015
    Schlagwörter: service quality , level of service

    Order dispatch optimization with considering flexible one-to-three matching strategy under hybrid ride-hailing service modes

    Li, Xuefeng / Du, Mingyang / Kwan, Mei-Po | Taylor & Francis Verlag | 2023
    Schlagwörter: Hybrid ride-hailing service modes , ridesplitting service , express service

    Structural equation modeling of user satisfaction of bus transit service quality based on stated preferences and latent variables

    Hadiuzzman, Md / Das, Tanmay / Hasnat, Md Mehedi et al. | Taylor & Francis Verlag | 2017
    Schlagwörter: service quality , service quality attribute

    Transit passengers’ behavioural intentions: the influence of service quality and customer satisfaction

    de Oña, Juan / de Oña, Rocio / Eboli, Laura et al. | Taylor & Francis Verlag | 2016
    Schlagwörter: Service quality

    Review of Full Truckload Transportation Service Procurement

    Jothi Basu, R. / Subramanian, Nachiappan / Cheikhrouhou, Naoufel | Taylor & Francis Verlag | 2015
    Schlagwörter: transportation service

    A Review on Level of Service Analysis of Urban Streets

    Bhuyan, P. K. / Nayak, Minakshi Sheshadri | Taylor & Francis Verlag | 2013
    Schlagwörter: level of service , quality of service

    Assessment of Bicycle Service Areas around Transit Stations

    Hochmair, Hartwig H. | Taylor & Francis Verlag | 2015
    Schlagwörter: service area

    Optimal bus service patterns and frequencies considering transfer demand elasticity with genetic algorithm

    Ulusoy, Yavuz Y. / Chien, Steven I-Jy | Taylor & Francis Verlag | 2015
    Schlagwörter: service planning

    Quality of public transport service: an integrative review and research agenda

    Ojo, Thomas Kolawole | Taylor & Francis Verlag | 2019
    Schlagwörter: Service quality

    Classification of reasons for poor customer experiences in service industries: the case of public transport

    Hutchinson, T.P. | Taylor & Francis Verlag | 2011
    Schlagwörter: reasons for poor service , service failures

    Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP

    Hsu, Wen-Kai K. / Yu, Hong-Fwu / Huang, Show-Hui S. | Taylor & Francis Verlag | 2015
    Schlagwörter: service attribute

    Level of service analysis of rail road grade crossing from the perspective of walking and bicycling: a perception based study

    Vivek, Adheesh Kumar / Mohapatra, Smruti Sourava | Taylor & Francis Verlag | 2023
    Schlagwörter: pedestrian level of service , bicycle level of service

    The future of mobility as a service

    Freier Zugriff
    Hensher, David A. | Taylor & Francis Verlag | 2024
    Schlagwörter: Mobility as a Service

    Exploring rider satisfaction with transit service in Indore, India: an application of the three-factor theory

    Zhang, Chen / Cao, Xinyu / Nagpure, Ajay et al. | Taylor & Francis Verlag | 2019
    Schlagwörter: Quality of service

    What influences satisfaction and loyalty in public transport? A review of the literature

    van Lierop, Dea / Badami, Madhav G. / El-Geneidy, Ahmed M. | Taylor & Francis Verlag | 2018
    Schlagwörter: service factors

    Methodology to determine service delivery levels for public transportation

    Das, Shreya / Pandit, Debapratim | Taylor & Francis Verlag | 2016
    Schlagwörter: service delivery levels , Level-of-Service

    In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data

    Carrel, Andre / Mishalani, Rabi G. / Sengupta, Raja et al. | Taylor & Francis Verlag | 2016
    Schlagwörter: Service Quality

    Determinants of users’ perceived taxi service quality in the context of a developing country

    Askari, Sajad / Peiravian, Farideddin / Tilahun, Nebiyou et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: Taxi service , Service quality

    Allocation strategies in a dockless bike sharing system: a community structure-based approach

    Zhang, J. / Meng, M. / Wang, David Z. W. et al. | Taylor & Francis Verlag | 2022
    Schlagwörter: service catchment

    Same questions, different answers? A hierarchical comparison of cyclists’ perceptions of comfort: in-traffic vs. online approach

    Freier Zugriff
    Kazemzadeh, Khashayar / Camporeale, Rosalia / D’Agostino, Carmelo et al. | Taylor & Francis Verlag | 2021
    Schlagwörter: Level of Service (LOS)

    Integrated transit services for minimum cost operation considering heterogeneous demand

    Chien, Steven I.-Jy / Ulusoy, Yavuz Y. / Wei, Chien-Hung | Taylor & Francis Verlag | 2010
    Schlagwörter: transit service

    Asking the user: a perceptional approach for bicycle infrastructure design

    Barrero, German A. / Rodriguez-Valencia, Alvaro | Taylor & Francis Verlag | 2022
    Schlagwörter: quality of service

    Identifying spatio-temporal patterns of bus bunching in urban networks

    Iliopoulou, Christina A. / Milioti, Christina P. / Vlahogianni, Eleni I. et al. | Taylor & Francis Verlag | 2020
    Schlagwörter: service reliability

    A comprehensive perspective of unreliable public transport services’ costs

    Muñoz, Juan Carlos / Soza-Parra, Jaime / Raveau, Sebastián | Taylor & Francis Verlag | 2020
    Schlagwörter: service reliability

    Modelling within-day ridehailing service provision with limited data

    Calderón, Francisco / Miller, Eric J. | Taylor & Francis Verlag | 2021
    Schlagwörter: Service provision

    An assessment of service quality for international distribution centers in Taiwan – a QFD approach with fuzzy AHP

    Huang, Show-Hui S. / Hsu, Wen-Kai K. | Taylor & Francis Verlag | 2016
    Schlagwörter: service quality

    A Stated Preference Experiment for Measuring Service Quality in Public Transport

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2008
    Schlagwörter: Service quality

    Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees

    de Oña, Juan / de Oña, Rocío / Garrido, Concepción | Taylor & Francis Verlag | 2017
    Schlagwörter: Service quality

    Segmentation of paratransit users based on service quality and travel behaviour in Bandung, Indonesia

    Tarigan, Ari K.M. / Susilo, Yusak O. / Joewono, Tri B. | Taylor & Francis Verlag | 2014
    Schlagwörter: service quality

    A Novel Optimal Routing for Navigation Systems/Services Based on Global Navigation Satellite System Quality of Service

    Karimi, Hassan A. / Asavasuthirakul, Duangduen | Taylor & Francis Verlag | 2014
    Schlagwörter: Quality of Service

    Optimizing fare and headway to facilitate timed transfer considering demand elasticity

    Chowdhury, Md Shoaib / Chien, Steven I-Jy | Taylor & Francis Verlag | 2019
    Schlagwörter: service planning

    Modeling the effect of Mobility-as-a-Service on mode choice decisions

    Freier Zugriff
    Feneri, Anna-Maria / Rasouli, Soora / Timmermans, Harry J.P. | Taylor & Francis Verlag | 2022
    Schlagwörter: Mobility-as-a-Service

    Understanding service quality and reputation effects on purchase behavior through image: the moderating roles of service reliability

    Li, Yong-Quan / Liu, Chih-Hsing Sam | Taylor & Francis Verlag | 2019
    Schlagwörter: service quality

    Optimization-based feedback control of passenger flow in subway stations for improving level of service

    Zhang, Zhe / Jia, Limin / Qin, Yong et al. | Taylor & Francis Verlag | 2019
    Schlagwörter: level of service

    Loyalty and public transit: a quantitative systematic review of the literature

    Carvalho dos Reis Silveira, Thiago / Romano, Cezar Augusto / Gadda, Tatiana Maria Cecy | Taylor & Francis Verlag | 2022
    Schlagwörter: service quality

    Determinants of slow steaming and implications on service patterns

    Ferrari, Claudio / Parola, Francesco / Tei, Alessio | Taylor & Francis Verlag | 2015
    Schlagwörter: service networks

    Special issue on “Reliability and resilience of emerging mobility systems”, an editorial note

    Cats, Oded / Derrible, Sybil / Chow, Joseph | Taylor & Francis Verlag | 2023
    Schlagwörter: service reliability

    Using Stated Preferences to Analyze the Service Quality of Public Transport

    Román, Concepción / Martín, Juan Carlos / Espino, Raquel | Taylor & Francis Verlag | 2014
    Schlagwörter: quality of service

    Considering passenger choices and overtaking in the bus bunching problem

    Sun, Wenzhe / Schmöcker, Jan-Dirk | Taylor & Francis Verlag | 2018
    Schlagwörter: service regularity

    A data driven approach to assessing the reliability of using taxicab as probes for Real-Time route selections

    Wang, Zheng / Lin, Wei-Hua / Xu, Wangtu | Taylor & Francis Verlag | 2021
    Schlagwörter: taxi service

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