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A handbook for measuring customer satisfaction and service quality
Passenger information services : a guidebook for transit systems
Barrierefreier ÖPNV in Deutschland : = Barrier-free public transport in Germany
Urban rhythms and travel behaviour : spatial and temporal phenomena of daily travel
Mobility for tourists : getting around Dresden and the Upper Elbe Region
The London Games in motion : Transport for London and the 2012 Olympics and Paralympics
Urban elites and mass transportation : the dialectics of power
The end of automobile dependence : how cities are moving beyond car-based planning