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Analysis of transit quality of service through segmentation and classification tree techniques
A Stated Preference Experiment for Measuring Service Quality in Public Transport
Heterogeneity in desired bus service quality from users’ and potential users’ perspective
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
Index numbers for monitoring transit service quality
Investigating the heterogeneity of bus users' preferences through discrete choice modelling
On the Asymmetric User Perception of Transit Service Quality
Perceived service quality in bus transit service: A structural equation approach
The role of involvement in regards to public transit riders' perceptions of the service
Understanding the mediator role of satisfaction in public transport: A cross-country analysis
Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn