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Perceived service quality in bus transit service: A structural equation approach
Index numbers for monitoring transit service quality
Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers
A Stated Preference Experiment for Measuring Service Quality in Public Transport
The role of involvement in regards to public transit riders' perceptions of the service
On the Asymmetric User Perception of Transit Service Quality
Users' satisfaction evolution of a metropolitan transit system in a context of economic downturn
Investigating the heterogeneity of bus users' preferences through discrete choice modelling
Heterogeneity in desired bus service quality from users’ and potential users’ perspective