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    Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

    de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
    Schlagwörter: Service quality

      Transit service quality analysis using cluster analysis and decision trees: a step forward to personalized marketing in public transportation

      de Oña, Juan / de Oña, Rocío / López, Griselda | Online Contents | 2015
      Schlagwörter: Service quality

    The role of involvement in regards to public transit riders' perceptions of the service

    Machado-León, José Luis / de Oña, Rocío / de Oña, Juan | Elsevier | 2016
    Schlagwörter: Service quality

    Perceived service quality in bus transit service: A structural equation approach

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2013
    Schlagwörter: Bus transit service , Overall Service Quality

    Investigating the heterogeneity of bus users' preferences through discrete choice modelling

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2014
    Schlagwörter: transit service quality

    Index numbers for monitoring transit service quality

    de Oña, Juan / de Oña, Rocío / Eboli, Laura et al. | Elsevier | 2015
    Schlagwörter: Service quality

    How does private vehicle users perceive the public transport service quality in large metropolitan areas? A European comparison

    de Oña, Juan / Estévez, Esperanza / de Oña, Rocío | Elsevier | 2021
    Schlagwörter: Service quality

    Heterogeneity in desired bus service quality from users’ and potential users’ perspective

    Bellizzi, Maria Grazia / dell'Olio, Luigi / Eboli, Laura et al. | Elsevier | 2019
    Schlagwörter: Desired service quality

    Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

    Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
    Schlagwörter: Service quality

      Effect of critical incidents on public transport satisfaction and loyalty: an Ordinal Probit SEM-MIMIC approach

      Allen, Jaime / Eboli, Laura / Mazzulla, Gabriella et al. | Online Contents | 2018
      Schlagwörter: Service quality

    A Stated Preference Experiment for Measuring Service Quality in Public Transport

    Eboli, Laura / Mazzulla, Gabriella | Taylor & Francis Verlag | 2008
    Schlagwörter: Service quality

    A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

    Eboli, Laura / Mazzulla, Gabriella | Elsevier | 2010
    Schlagwörter: Transit service quality