Multi-layer agility: a proposed concept of business agility in organizational behavior perspective
Social and Service Robots in Hospitality: a study with two humanoid robots
A Fuzzy Inference System for Management Control Tools
Virtual Enterprise Simulation Game as an Environment for Collaborative Creativity and Learning
The robot-to-robot service encounter : an examination of the impact of inter-robot warmth
The service triad : an empirical study of service robots, customers and frontline employees