A study was conducted which analyzed the army orders processing system at the Massachusetts Army National Guard. Timely processing of these orders was essential since they initiated active duty status. This status officially obligated a civilian into a military position. Orders processing behaved as a queuing system with batch arrivals and preemptive service. Given randomness of the arrival and service processes, insufficient clerk manpower caused the orders to be delayed in a queue. The analysis of this system was conducted using computer simulation modeling. The model was designed to schedule clerks so that total processing time was minimized and critical delays were avoided. The evaluation of different manpower alternatives included varying the number and arrangement of the processing clerks. Ultimately, the entire orders processing system was redesigned. This article discusses the National Guard's response to the results and recommendations determined through simulation modeling.
Analysis and redesign of a military orders processing system
Analyse und Neuentwurf eines Verarbeitungssystems fuer militaerische Befehle
Computers and Industrial Engineering ; 10 , 3 ; 237-243
1986
7 Seiten, 7 Quellen
Aufsatz (Zeitschrift)
Englisch
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