George M. Low Trophy NASA's Quality and Excellence Award
George M. Low Trophy NASA's Quality and Excellence Award
The publication portrays NASA's commitment to the continuous improvement process. It transfers the successful strategies used by Rockwell Space Systems Division and Marotta Scientific Controls, Inc. Both 1990 George M. Low Trophy winners provide in the publication a road map of ideas, tools, and strategies for others to follow in their quest for excellence. The strategies include the following: (1) Leadership commitment to revitalization; (2) Make quality integral to the organization's culture; (3) Focus on the customer; (4) Accept and manage change; (5) Establish a process to involve and recognize employees; (6) Measure activities to evaluate success; and (7) Emphasize education as a key to the future.
Dokumentinformationen
George M. Low Trophy NASA's Quality and Excellence Award
1991
34 pages
Report
Keine Angabe
Englisch