Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry

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Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry

Vatankhah, Sanaz / Javid, Elyeh / Raoofi, Ali

AbstractIn light of Signaling theory, this study investigates the mediating role of perceived organizational support (POS) in the relationship between high-performance work practices (HPWPs) and counterproductive work behavior (CWB). Judgmental sample of flight attendants in Iran was used to asses this relationship. The results of multiple regression analysis indicate that empowerment, reward and promotion as indicators of HPWPs are negatively related to CWB. Further, the results support the mediating role of POS in this relationship. Specifically, results indicate that POS acts as the partial mediator in the relationships between empowerment, reward and CWB. Moreover, results support full mediating role of POS in the relationships between promotion and CWB. This study advances our understanding of organizational level antecedents of CWB and mediating role of POS as the social mechanism through which HPWPs predict employees’ behavioral outcomes.

Highlights•CWB is a common incident in the organizations, however, little is known about the antecedents of such negative behavior at organizational level.•Owing to emotional characteristics of flight attending position, it seems that CWB occurs more often in airline industry.•Well established HPWPs reduces flight attendants' propensity to engage in CWB.•Presence of HPWPs reduce the frequency of counterproductive enactment through elevated perception of organizational support.

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Dokumentinformationen

Titel :

Perceived organizational support as the mediator of the relationships between high-performance work practices and counter-productive work behavior: Evidence from airline industry

Beteiligte:

Vatankhah, Sanaz (Autor:in) / Javid, Elyeh (Autor:in) / Raoofi, Ali (Autor:in)

Erschienen in:

Journal of Air Transport Management ; 59 ; 107-115

Erscheinungsdatum :

2016-12-04

Format / Umfang :

9 pages

ISSN :

0969-6997

DOI :

https://doi.org/10.1016/j.jairtraman.2016.12.001