Abstract The modern working environment is changing at a fast pace due to factors such as globalisation, digitalisation, and demographic trends. Taking an exploratory approach, this study examines how prevailing factors shaping the working world may influence the perception of business air travellers. Relevant factors are identified through a literature review, which results are confirmed by expert interviews (N = 11). Business travellers are surveyed (N = 67) at Munich Airport regarding their personal experiences and their evaluations of these identified factors. Their perceptions concerning the psychological and physical experience, digitalisation, age, and gender are examined in detail. Findings provide insights into the development of business air travel, with a focus on German business travellers. Despite the influence of advanced information and communications technology, survey results reveal that air travel might stay an essential part of the working world, as face-to-face meetings are not fully replaceable. Increasing multi-partner project work and flexible work structures could even lead into an increase of air travel. The study also delineates recommendations and research potential, such as the extension of the study in the light of the global COVID-19 pandemic. The question of how trends within the working world influence the perception of business related air travel is rarely studied. This study contributes to this gap in the scientific community.

Highlights • Socio-demographics of this pre-COVID-19 survey respondents show a gender ratio of 75% male to 25% female business air travellers. • Results show that age and gender influence the personal perception and experience of business air travel. • Technology is not considered replacing or decreasing air travel activities. • Railway is considered as a possible alternative transport mode to national air travel. • Findings support the awareness-behaviour gap regarding environmental awareness and air travel from the perspective of business travellers.