Highlights • Travellers are generally cautious towards travelling during extreme weather events. • The relative importance of the trip strongly influences travel behaviour. • Home and mobile internet technology was shown to be influential. • A number of respondents turned to closest friends or relatives during disruption.

Abstract This paper examines traveller attitudes and responses towards disruption from weather and natural events. An internet-based travel behaviour survey was conducted with more than 2000 respondents in London and Glasgow. Of these respondents, 740 reported information on over 1000 long distance trips affected by extreme weather and natural events over the previous three years. Results show respondents are generally cautious towards travelling during extreme weather events. For a slight majority in the case of air and public transport, and a greater one in the case of car, travellers did not considerably alter their travel plan following the disruption. This was explained not only by less disruptive weather conditions (with heavy snow and volcanic ash being the most disruptive) and impact, but also by the relative importance of their trips. Differences between transport modes were not substantial. Business trips sometimes appeared to give travellers more flexibility, some other times not. Origin and destination did have an impact on reaction, as well as the presence of children whilst travelling. Mixed results were obtained about socio-economic and attitudinal variables. Age in particular did not appear to have a significant effect. Whilst most respondents did acknowledge no external influence in their decision, results showed an important contribution of transport organisation staff, as well as home and mobile internet technology. A limited but still considerable number of respondents indicated their closest friends/relatives as the main influence of their decisions. The results will help planners deploy strategies to mitigate the negative effects of weather related disruptions.