With increasing access to interconnected IP networks, people demand a faster response time from Internet services. Traffic from web browsing, the second most popular service, is particularly time-sensitive. This demands reliability and a guarantee of delivery with a good quality of service from ISPs. Additionally, the majority of the population do not have the technical background to monitor the delay themselves from their home networks, and their ISPs do not have a vantage point to monitor and diagnose network problems from the users’ perspective. Hence, the aim for this research was to characterise the “in-protocol” network delay encountered during web browsing from within a LAN. This research presents TCP traffic monitoring performed on a client device as well as TCP traffic monitoring over both the client-end and the server-end devices separately observing an automated web client/server communication. This was followed by offline analysis of the captured traces where each TCP flow was dissected into: handshake, data transfer, and teardown phases. The aim behind such extraction was to enable characterisation of network round-trip delay as well as network physical delay, end host processing delay, web transfer delay, and packets lost as perceived by the end hosts during data transfer. The outcome of measuring from both end devices showed that monitoring from both ends of a client/server communication results to a more accurate measurement of the genuine delay encountered when packets traverse the network than when measuring from the client-end only. Primarily, this was concluded through the ability to distinguish between the pure network delay and the kernel processing delay experienced during the TCP handshake and teardown. Secondly, it was confirmed that the two RTTs identified in a TCP handshake are not symmetrical and that a TCP teardown RTT takes longer than the TCP handshake RTT within the same TCP flow since a server must take measures to avoid SYN flooding attacks. Thirdly, by monitoring from both end ...